gremlin.group / exitway/ privacy

Exitway privacy policy.

How Exitway handles your console sign-in, the details of your network and the permissions it asks for on iPhone, iPad and Apple TV.

Last updated: November 2026

1. Who we are

Exitway is made by Gremlin Group ("we", "us" or "our"), a trading name of Gremlin LTD, Moot House, Harlow, CM20 3AG. This policy covers the Exitway app. Our website privacy policy covers gremlin.group.

2. We do not collect your data

Exitway does not send any data to us. There are no accounts, analytics, tracking or adverts, and the app contains no third-party SDKs.

3. Your UniFi console

Exitway talks directly to your own UniFi console on your local network, using the address and sign-in details you enter. It reads device names, IP addresses and MAC addresses from your console to show them in the app, and changes routing rules on the console when you move a device. This information stays on your device and is never sent to us.

4. Where your sign-in is stored

Your API key or account details, the console's address and its pinned certificate fingerprint are stored in the Keychain on your device. On iPhone and iPad they may sync to your other devices through iCloud Keychain, which Apple provides with end-to-end encryption. Apple TV keeps them on the device.

Settings such as the VPN limit and turning VPNs on and off automatically are stored on your device.

5. VPN status checks

To show whether a VPN's servers are answering, Exitway sends a small packet from your device directly to the VPN provider's servers named in your console's VPN configuration. It does not sign in, and the packet contains no personal data.

6. Permissions Exitway asks for

  • Local Network: used only to find your UniFi console and talk to it.

You can change this permission at any time in Settings.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request a copy of your data in a portable format

8. Contact us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at help@gremlin.group or Gremlin LTD, Moot House, Harlow, CM20 3AG. Help with using Exitway is at support.gremlin.group.